Right of withdrawal

Right of withdrawal

Below you will find the rules applicable to the right of withdrawal on www.lumibeauty.com, in accordance with the Belgian Code of Economic Law (Book VI) and the applicable European regulations.

General principle

The consumer customer has fourteen (14) calendar days from the date of receipt of the order to exercise the right of withdrawal, without giving any reason, for eligible products.

How to exercise your right

To exercise your right of withdrawal, you must notify your decision in writing before the 14-day period expires by sending a clear message to:

Your request must include:

  • your order number,
  • the product(s) concerned,
  • your contact details.

👉 No return will be accepted without prior notification.

Return conditions

Eligible products must be returned:

  • in their original condition,
  • unused,
  • unopened,
  • in intact original packaging,
  • with all accessories, if any.

Return shipping costs are borne exclusively by the customer.

Products excluded from the right of withdrawal

In accordance with Article VI.53 of the Code of Economic Law, the right of withdrawal does not apply to the following products:

❌ Hygiene & hair products

  • Satin bonnets
  • Weaves
  • Hair extensions
  • Wigs
  • Hairpieces
  • Any product unsealed for hygiene or health protection reasons

❌ Electronic devices

  • Hair straighteners
  • Hair dryers
  • Curling irons
  • Any electrical/electronic device once used, tested, or unsealed

For these categories, no return, exchange or refund will be accepted, even within the 14-day period.

Refund (eligible products only)

If the right of withdrawal is validly exercised and the returned product meets all conditions, the refund will be processed within a maximum of 14 days after receipt and inspection of the returned product.

The refund will be made using the same payment method used for the order, unless otherwise agreed.

Non-conforming or damaged products upon delivery

If a product is defective or does not match the order, please contact customer service as soon as possible at client@lumibeauty.com, attaching supporting evidence (photos, description).

These situations fall under the legal guarantee, not the right of withdrawal.

Business customers (B2B)

The right of withdrawal is reserved for private consumers. Orders placed by professionals do not benefit from the right of withdrawal, unless a specific contractual agreement applies.

Contact details

Mileva SRL
Registered office: Rue François Lapierre 85, 4620 Fléron – Belgium
Operating address: Rue de Visé 148, 4020 Liège – Belgium

FAQ – Frequently asked questions