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Terms & Conditions of Sale (T&Cs)
These Terms & Conditions of Sale govern the sale of products made via the website operated by Mileva SRL, a multi-brand e-commerce platform specialised in the distribution of haircare, skincare products and accessories.
Any order placed on the website implies full and unconditional acceptance of these T&Cs by the customer.
Seller details
Mileva SRL
Registered office: Rue François Lapierre 85, 4620 Fléron – Belgium
Operating address: Rue de Visé 148, 4020 Liège – Belgium
VAT number: BE0632536901
- Email: client@lumibeauty.com
- WhatsApp: +32 499 50 57 77
Pricing & payment
- Prices are displayed in euros (€).
- Consumers: VAT included • Professionals: excl. VAT where applicable.
- Shipping costs are shown before order confirmation.
- Payment is due immediately upon ordering.
- Transactions are secured.
Delivery & returns
- Delivery to the address provided at checkout.
- Delivery times are indicative (carrier delays / events beyond our control may occur).
- Claims: in writing to client@lumibeauty.com.
- No return will be accepted without prior written approval.
Right of withdrawal (B2C)
Consumers have 14 calendar days from receipt of the order to exercise their right of withdrawal, subject to statutory exceptions.
⚠️ Certain products are excluded from the right of withdrawal (hygiene / unsealed items / used electrical devices).
T&Cs articles
These Terms & Conditions of Sale (the “T&Cs”) govern the sale of products made via the website operated by Mileva SRL, a multi-brand e-commerce platform specialised in the distribution of haircare, skincare products and accessories.
Any order placed on the website implies full and unconditional acceptance of these T&Cs by the customer.
Mileva SRL
Registered office: Rue François Lapierre 85, 4620 Fléron – Belgium
Operating address: Rue de Visé 148, 4020 Liège – Belgium
VAT number: BE0632536901
Email: client@lumibeauty.com
WhatsApp: +32 499 50 57 77
These T&Cs apply to all orders placed on the website by:
- consumers (B2C)
- professionals (B2B), unless specific contractual terms apply.
The products offered are those displayed on the website at the time of viewing.
Each product includes a detailed description. Product photos are non-binding.
As the website is a multi-brand platform, Mileva SRL acts as a distributor, unless stated otherwise.
- Prices are displayed in euros (€).
- For consumers: prices include VAT.
- For professionals: prices exclude VAT where applicable.
- Shipping costs are shown before the order is confirmed.
Mileva SRL reserves the right to change prices at any time, without affecting orders already confirmed.
The order becomes final after:
- Cart validation
- Acceptance of the T&Cs
- Full payment
An order confirmation is sent by email.
Mileva SRL reserves the right to cancel any order in the event of a prior dispute, payment failure, or suspected fraud.
Payment is due immediately upon ordering.
Accepted payment methods:
- Bank card
- Bank transfer
- Other methods displayed on the website
Transactions are secured.
Products are delivered to the address provided when placing the order.
Delivery times are indicative. Mileva SRL cannot be held liable for delays attributable to the carrier or to circumstances beyond its control.
The products remain the property of Mileva SRL until full payment has been received.
In accordance with European consumer law, the customer has 14 calendar days from receipt of the order to exercise the right of withdrawal.
⚠️ Exceptions – Products excluded from the right of withdrawal
In accordance with Article VI.53 of the Belgian Code of Economic Law, the right of withdrawal does not apply to:
- Satin bonnets
- Hair weaves
- Hair extensions
- Wigs
- Hairpieces
- Unsealed products for hygiene reasons
- Electronic equipment, including: flat irons, hair dryers, curling irons, and any electrical device that has been used or unsealed
No return or refund will be accepted for these products.
Any claim must be submitted in writing to client@lumibeauty.com within a reasonable time after delivery.
No return will be accepted without prior written approval.
Return shipping costs are borne by the customer.
Products benefit from the statutory warranty of conformity and the warranty against hidden defects, in accordance with Belgian law.
Mileva SRL cannot be held liable for:
- incorrect use of the products
- failure to follow usage precautions
- allergic reaction or individual incompatibility
The customer is invited to check product ingredients before use.
Personal data is processed in accordance with the General Data Protection Regulation (GDPR). Details are set out in the Privacy Policy available on the website.
All elements of the website (texts, visuals, trademarks, logos) are protected by intellectual property rights and remain the exclusive property of their respective owners.
These T&Cs are governed by Belgian law.
In the event of a dispute, the courts having jurisdiction over the registered office of Mileva SRL shall be competent, unless mandatory legal provisions provide otherwise.
Mileva SRL reserves the right to amend these T&Cs at any time. The T&Cs applicable are those in force on the date the order is placed.