How can I place an order?

You can place an order on our Lumibeauty website by adding the items you want in your shopping cart and proceed to payment when you have found everything you need.

I forgot my password

Go to the account tab at the top right and click on forgotten password or contact michael@lumibeauty.com

How can I change my account information?

You can go to the account tab in the top right then in my account, then in update

I have a question about a product

You can contact us by email at michael@lumibeauty.com or by phone at 003242696748 or by WhatsApp at 0032499505777 or contact us by the site chat.

Where is my order?

When you purchase, you will receive an order confirmation email, followed by an email with a tracking number to track your package.

You will then be able to track your package on https://parcelsapp.com and enter your tracking number in order to have the details of the progress of your package.

How much is the shipping cost?

France;€6.95 Belgium; €6.10 Dom-Tom, Canada, USA; €65

Netherlands, Germany, Luxembourg; €6.95 Europe; €17

Non-EU Europe; €20 Océania; €65 Central America/Antilla; €65

Sout America/ North America; €65 Asia; €65 Switzerland; €35

Is Brazilian smoothing suitable for a pregnant woman?

Yes, but after the first 3 months of pregnancy

What to do if you are unable to order on the E-shop

You can contact us by phone at 003242696748 or by WhatsApp at 0032499505777, we will help you solve the problem

My article still hasn’t arrived, is that normal?

For delivery in France it is necessary to count between 3 to 5 working days, in Belgium 1 to 2 working days and for any other country between 5 to 10 working days.

Sometimes treatment may take longer, but this


Treatment may sometimes take longer, but this is still exceptional

Do you ship abroad?

Yes, we ship all over the world

My item is damaged, what to do?

You can contact us by email at michael@lumibeauty.com and send us photos of your damaged package

A complaint will then be made to our distributor to solve the problem

How do I contact you?

You have several ways to contact us;

By phone; 003242696748

By WhatsApp; 0032499505777

By email; michael@lumibeauty.com

Or by chat directly on the Lumibeauty website

Which payment method can I choose?

We have several payment methods available;

Visa credit card
credit card Visa electron 
credit card Credit card
MasterCard
Maestro credit card
Bancontact bank card
PayPal
Western Union
Ideal
Sofort
Bank transfer

How do I know if my order has been processed correctly?

When you purchase, you will receive a confirmation email

A second email will follow during the shipment

When would I receive my package?

You can track the progress of your package with your tracking number sent to you and follow it on https://parcelsapp.com/en

Can I have my package delivered by express delivery?

Yes, of course, we have the express option

I would like to have my package delivered to my company address, is that possible?

Yes, you can mark the address in delivery address

I would like to add items to my order or modify it, is it possible?

Unfortunately, we do not know how to change your order when it was placed

You will then have to repeat another order

What if the goods are damaged or lost during transport?


You can contact us at michael@lumibeauty.com with photos of the damage, and we will fix the problem

Who can I contact for a complaint?

michael@lumibeauty.com

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